Privacy Policy
Hotel Golden Grand ("the Hotel") is committed to maintaining the confidentiality of information collected through its website (www.hotelgoldengrand.com) and during the course of its operations. This Privacy Policy sets out the manner in which such information is collected, used, disclosed, and protected.
By accessing the website, making a reservation, or availing any services of the Hotel, the user/guest expressly agrees to the terms of this Privacy Policy.
1. Collection of Information
The Hotel may collect, store, and process the following categories of information:
- Personal details including name, contact number, email address, and address
- Identification details as required under applicable laws at the time of check-in
- Booking, transaction, and stay-related information
- Technical data including IP address, device details, and browsing activity
The Hotel reserves the right to collect such information through direct interaction, booking platforms, or automated technologies.
2. Purpose of Use
The information collected may be used at the sole discretion of the Hotel for:
- Processing reservations and facilitating services
- Compliance with legal, regulatory, and law enforcement requirements
- Internal record-keeping, audits, and administrative purposes
- Security monitoring, surveillance, and fraud prevention
- Improving operational efficiency and service standards
The Hotel retains full discretion in determining the necessity and extent of such usage.
3. Disclosure of Information
The Hotel may disclose personal information without prior notice:
- To government authorities, regulatory bodies, or law enforcement agencies as required under applicable laws
- To third-party service providers engaged in operational, administrative, or technical support functions
- In circumstances where such disclosure is deemed necessary to protect the interests, safety, or rights of the Hotel
The Hotel shall not be responsible for any misuse of information by such third parties once shared in accordance with this policy.
4. Data Security
The Hotel undertakes reasonable measures to safeguard collected information. However, the Hotel does not warrant or guarantee absolute security of data and shall not be liable for any unauthorized access, data breach, or loss arising from circumstances beyond its control.
5. Cookies and Tracking
The website may use cookies and similar technologies for operational and analytical purposes. The Hotel reserves the right to track usage patterns and user behavior for internal evaluation and security monitoring.
Disabling cookies may affect the functionality of the website.
6. Data Retention
The Hotel reserves the right to retain personal information for such duration as deemed necessary for operational, legal, regulatory, or security purposes, even after completion of the guest’s stay or transaction.
7. Third-Party Platforms
Bookings or interactions made through third-party platforms shall also be subject to the respective privacy policies of such platforms. The Hotel disclaims any responsibility for data handling practices of third parties.
8. Limitation of Rights
The Hotel may, at its sole discretion and subject to applicable laws, accept or decline any request relating to access, modification, or deletion of personal information.
9. No Liability
Under no circumstances shall the Hotel be held liable for any loss, damage, or claim arising out of:
- Use or misuse of personal information
- Disclosure made in accordance with this policy
- Any technical, cyber, or external breach beyond reasonable control
10. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi.
11. Amendments
The Hotel reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Continued use of the website or services shall constitute acceptance of such modifications.
12. Contact Information
Hotel Golden Grand
W-1/10, Main Patel Road
Opp. Metro Pillar No. 202–203
New Delhi – 110008, India
Email: info@hotelgoldengrand.com
Phone: +91 11 47481234 / 42471144 / 42471133
Mobile: +91-9811862255 / 9811721122 / 9811751122